Privacy Notice

At Mill Carpets and Flooring, your privacy is of the utmost importance to us and we are committed to safeguarding our user’s privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to Mill Carpets and Flooring.

D&S Cole Limited (Mill Carpets and Flooring) is registered in England and Wales (07406656) and our registered office is Gascoyne House Moseleys Farm Business Centre, Fornham All Saints, Bury St Edmunds, Suffolk, United Kingdom, IP28 6JY.

This privacy notice covers the services provided by our website. We will always treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform people what information is collected about you when you visit our site, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.

What information do we collect about you and how do we use it?

In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended.

We collect information about you in a number of ways, including but not limited to; when you register with us, request a home visit, book appointments, request samples. We may collect your information if you request a quote, discount, place an order for products, samples, or services.

With your consent, or when you shop with us and do not choose to opt out from receiving our emails we may use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

When we collect personal data

We collect data for a number of reasons on our website.

We may collect any or all of this information to help deliver our goods and services

Name and address: this is collected for delivery and fitting of your goods.

Email address: we like to email you your invoices, but we also like to keep you informed of the status of your order.

Telephone numbers: we try to call to let you know when we’re coming, and to get in contact with you about your order or enquiry. We will not call you for anything else.

Contact us form

We will collect the following:

Name: - So we know what to call you

Postcode: - To help us identify your location.

Email address: - So we can contact you or provide you with further information.

Telephone number: To allow us to call you if you prefer this method

How we use your data

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, fitters visiting your home.

We provide only the information they need to perform their specific services.

They may only use your data for the exact purposes we specify in our contract with them.

If we stop using their services, any of your data held by them will either be deleted or anonymised.

Cookies

We currently use a range of cookies to help our site functionality and to make our communications and marketing more effective. Full details are listed in out Cookie Policy

How long we retain data

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Orders

When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.

Warranties

If your order included a warranty, the associated personal data will be kept until the end of the warranty period or a minimum of seven years.

Enquiries and estimates

If you request samples, get an estimate or have a home visit we will keep your data for seven years.

Access to your information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email millcarpets1@gmail.com or write to us at the following address: My Info Request (Mill Carpets and Flooring), Gascoyne House Moseleys Farm Business Centre, Fornham All Saints, Bury St Edmunds, Suffolk, United Kingdom, IP28 6JY.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.

Changes to our privacy policy

We may change this privacy policy statement at any time, and such changes take immediate effect. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified by email or via a notification on our site.

Contact

Please don’t hesitate to get in contact with us about our privacy policy, information we hold about you or if you have a complaint.

You can email us at: millcarpets1@gmail.com

Or you can write to us at:

My Info
Mill Carpets and Flooring , Gascoyne House Moseley’s Farm Business Centre, Fornham All Saints, Bury St Edmunds, Suffolk, United Kingdom,IP28 6JY

This privacy policy is valid from March 2023.